The Zendesk Showcase is coming to Melbourne on 15 August, bringing together business leaders from all over Australia and New Zealand who want to build better customer experiences. We’ll share great conversations about what it takes to create seamless experiences for both customers and employees, explore the latest global and local trends, and hear stories from innovative brands that are putting customers at the center of their business.

Why attend?

This one-day conference will bring together and showcase amazing customer stories and CX insights from top brands and industry leaders. You’ll take away new insights, practical advice, and a better understanding of how to be the company your customers want you to be.  Most importantly, you will connect with people who care about customer experience as much as you do!

Who should attend? 

Your job title might say CCO, CTO, CIO, Head of Customer Experience, Customer Service Director,IT Director, HR Manager, Marketing Director, Customer Service Manager. You might be a Zendesk customer or an industry professional.

Whatever your title or knowledge of Zendesk is, if you are focused on customer experience we would love to see you there.


Riccardo Pasto

Head of CX Research, ANZ


Gus Balbontin

former Executive Director & CTO

Lonely Planet

Nadine Champion

TEDx Speaker & author of '10 Seconds of Courage'

Talei Wood

Vice President, Support


John Carroll

Author of Purposeful

Orlando Gudea Ros

Innovation Lead

Stanley Black & Decker

Tom Keiser



Adrian McDermott

President of Products


Sarah Reed

Senior Director, Events


Malcolm Koh

Customer Experience Strategist



More information coming soon

8:15 am - 9:05 am

Registration & breakfast

9:05 am - 12:30 pm

Morning keynotes

12:30 pm - 1:30 pm

Lunch & networking

1:30 pm - 4:30 pm

Customer spotlights & breakouts

4:30 pm - 5:30 pm

Happy hour & networking

Zendesk Customer Education

Training for Admins

Join our team of Zendesk experts for a live, classroom style event prior to Showcase in Melbourne on August 14. These deep-dive product trainings and hands-on exercises will enhance your Zendesk Admin skills.

Register now for Training

The Glasshouse

“I loved the variety of speakers on so many different topics – I felt like it was a tech conference, a leadership conference, and a customer service conference all rolled into one!”

“The Showcase events have allowed us to connect with hundreds of like-minded leaders that are all focused, in some way, on creating better customer experiences for their organizations.” – Lessonly


The Zendesk Showcase and Training Day will appeal to different roles.

The Zendesk Showcase has a broad appeal, though common titles are CTO, CIO, Head of Customer Experience, Customer Service Director, Marketing Director, Customer Service Manager, and of course many more. You might be a Zendesk customer or an industry professional – all are welcome and will find relevant content.

Zendesk Training Day is a full day of in depth Admin training that will give you the knowledge you need to make your support strategy a reality. Whether you’re just getting started, need a refresher and want to broaden your knowledge of our products, we have a learning track for you. Our team of expert trainers will guide you throughout the day, ready to help answer questions and troubleshoot with you. We will be offering 2 Admin training tracks: Advanced Topics in Support, I and II and Guide, I and II.

Register here for training day only

Registration to the Zendesk Showcase is free of charge. The optional training day comes with a charge of AU$849 (AU$699 if booked before 3 May).

Yes, we will be providing breakfast, lunch, snacks, and small bites at the reception. There will also be networking drinks at the Zendesk Happy Hour at the end of the day.


Yes, when you register you will have the option to mark down any special dietary requirements you may have. We will make sure to accommodate for these.

Interested in sponsoring? Email our team at globalevents@zendesk.com for more info.

We recommend staying at the Grand Hyatt Melbourne, which is only 10 minutes from the Glasshouse. Other options nearby are the Pullman on the Park Melbourne or the Sofitel Melbourne on Collins.

If taking a tram from the city, stop 7C (MCG – Hisense Arena) on the tram 70 route is the best option, only a short walk from the venue.

If taking the train, Richmond station is a 10 minute walk from the Glasshouse. Alternatively, it is about a 15 minute walk from Flinders Street Station. Both train stations do also connect to the tram 70 route.

The Eastern Plaza Carpark via entrance D on Olympic Boulevard (which is across the road from Glasshouse) is open for Public Parking. Parking is subject to space availability and subject to the fee set by Melbourne & Olympic Parks, which is normally $7.50. The venue strongly recommends pre-booking parking to ensure you secure your spot. https://prebook.mopt.vic.gov.au/

Alternatively, you may prefer to use the very reasonably priced metered parking on Alexandra Avenue and make the short walk over Swan Street bridge.

Business casual attire is always a good look. We recommend a jacket for air conditioned rooms.