About

The Zendesk Showcase lands in cities across the globe to bring customer experience leaders together. In one day, we’ll share great conversations, the freshest Zendesk product updates, and stories from innovative brands who make the most of Zendesk. Most importantly, you’ll connect with people who care about customer experience as much as you do.

Why attend?

Join +1000 European brands, retailers, industry leaders and peers to learn about the the latest trends and innovations in customer experience: connected CRM, artificial intelligence, omnichannel, consumer trends… This is a unique opportunity to learn how to take your customer experience to the next level.

Who should attend? 

You might be a Zendesk customer or an industry professional – all are welcome and will find relevant content. Common professionals who are attending the event are CTOs, CIOs, Heads of Customer Experience, Customer Service Directors, Marketing Directors, Customer Service Managers, and of course many more.

 

Agenda

08:15 - 09:00

Registrations & Breakfast

09:00 - 09:15

Welcome to Zendesk Showcase EMEA

Sarah Reed, Senior Director of Events, Zendesk

21:15 - 10:25

CEO keynote: Break Free

Mikkel Svane, CEO, Zendesk

And special guests

10:25 - 11:00

Featured keynote

Featured guest speaker

11:00 - 11:30

Coffee/Tea Break

11:30 - 12:00

Track 1

Scaling Your Motions

Presentation: Evolving trends and best practices for optimising self-service with Guide and AI

Track 2

Investing to Win

Presentation: Omnichannel: From customer engagement strategy to everyday success

Track 3

Importance of Platform in your Tech Stack

Presentation: Under the Hood of Zendesk Sunshine

12:00 - 00:10

Track/Session - Room Change

12:10 - 12:40

Track 1

Scaling Your Motions

Featured Panel: Innovative solutions for managing hyper growth

Track 2

Investing to Win

Presentation: Benchmarking: Learn where you stand. See where you can go

Track 3

Importance of Platform in your Tech Stack

Presentation: Zendesk deep dive into new product features

12:40 - 14:15

Networking Lunch

14:15 - 14:45

Track 1

Scaling Your Motions

Featured Panel: Industry Disruptors – Leading with Digital has transformed the landscape

Track 2

Investing to Win

Presentation: Three key building blocks for an inspiring contact centre culture

Track 3

Importance of Platform in your Tech Stack

Presentation: Enhancing your support centre productivity with Zendesk Suite, Side Conversations and Enterprise Collaboration

14:45 - 14:55

Track/Session - Room Change

14:55 - 15:25

Track 1

Scaling Your Motions

Presentation: From Employee to Employee: Build an Internal Helpdesk Strategy

Track 2

Investing to Win

Featured panel: Debunking the omnichannel myths

Track 3

Importance of Platform in your Tech Stack

Presentation: It’s a data-driven world: Make smarter decisions with Zendesk Explore

15:25 - 15:35

Track/Session - Room Change

15:35 - 16:05

Track 1

Scaling Your Motions

Presentation: Pushing boundaries in Customer Experience

Track 2

Investing to Win

Presentation: Scaling Support with BPOs and external partners

Track 3

Importance of Platform in your Tech Stack

Panel: Tech Start-Ups that are helping you get more from your Zendesk Platform

16:05 - 16:35

Coffee Break

16:35 - 17:10

Fireside Chat: Be the Company Your Customers Want You To Be

Jeff Titterton, CMO, Zendesk

& Featured Guests

17:10 - 17:45

Featured Keynote

Featured guest speaker

17:45 - 18:00

Closing Remarks

18:00 - 22:00

After Party: Drinks, Entertainment, Networking

Zendesk Customer Education

Training for Admins & Certification

Join our team of Zendesk experts for a live, classroom style event after Showcase in London on June 13th. This full day of deep-dive product training and hands-on exercises will enhance your Zendesk Admin skills. If you have already mastered our products, try out our certification exam instead.

Find out more

Venue
Tobacco Dock

Frequently asked questions

The Zendesk Showcase conference is happening on the 12th of June 2019.
See the full agenda in by selecting the Agenda tab at the top of the page. 

Click here to register to the Zendesk Showcase.

Zendesk Showcase is a free conference. All professionals interested in customer experience are welcome. Invite your colleagues to join you there.

Once you register, you will receive an email confirmation including a link to update your registration information.

There are many hotels near the venue. See here. However, if you need to stay at a hotel, we strongly recommend that you book a hotel on the same side of the river Thames as the hotel. Crossing the river can take a long while.

When you register please make sure to specify your dietary requirements. We will make sure to cater to your requirements.