The Zendesk Showcase lands in cities across the globe to bring customer experience leaders together. In one day, we’ll share great conversations, the freshest Zendesk product updates, and stories from innovative brands who make the most of Zendesk. Most importantly, you’ll connect with people who care about customer experience as much as you do.

Why attend?

Gain access to best practices in customer experience, and Zendesk’s latest product and feature releases. Attend Showcase for practical advice on trends in our industry, plus product-focused sessions, and in-person access to Zendesk experts.

Who should attend? 

Common titles are CTO, CIO, Head of Customer Experience, Customer Service Director, Marketing Director, Customer Service Manager, and of course many more. You might be a Zendesk customer or an industry professional – all are welcome and will find relevant content.


Stephanie Dorman

SVP, Client Services


Sam Goff

Guest Services Director


Zac Garcia

Global CX Ops Manager


Christopher ‘Chilly’ Wilson

Director, Customer Experience

WP Engine


More information coming soon

8:15 am - 9:00 am

Registration & Breakfast

9:00 am - 10:45 am

Morning Sessions

Welcome – Sarah Reed, Sr Director, Content & Event Marketing, Zendesk

Morning keynote 1

Morning keynote 2 – Mark Woollen, SVP Product Marketing, Zendesk

10:45 am - 11:15 am

Coffee Break

11:15 am - 12:15 pm

Morning Product Sessions

12:15 pm - 1:15 pm

Lunch and Networking

1:15 pm - 3:30 pm

Afternoon Sessions

Afternoon keynotes

Afternoon customer panel

Closing – Sarah Reed, Sr Director, Content & Event Marketing, Zendesk

3:30 pm - 5:30 pm

Happy Hour: Drinks and Networking

Zendesk Training

Guide &
Support for Admins

Join our team of Zendesk experts for a live, classroom style event prior to the Showcase in Dallas on April 9th. This full day of deep-dive product training and hands-on exercises will enhance your Zendesk Admin skills.

Find out more

The Statler Hotel

“I loved the variety of speakers on so many different topics – I felt like it was a tech conference, a leadership conference, and a customer service conference all rolled into one!”




Online registration will close Tuesday, April 9, 2019, at 5:00pm PST.

Interested in sponsoring? Email our team for more info.

The Showcase in Dallas will take place on April 10th, with a pre-event Zendesk Training and Certification Day on April 9th. We will be at the Statler hotel located at 1914 Commerce St, Dallas, TX 75201.

We will be providing breakfast, lunch, snacks, and small bites at reception.